Terms and conditions

Section 1 

Refund Policy 

1.1 Refunds 

Refunds are at the discretion of My Sisters Style. If you have any issues please contact us as soon as possible. 

We are not offering try ons at this stage so we will offer a full refund if your garment does not fit. You must contact My Sisters Style 2 hours after your garment was delivered to be able to receive this refund due to the wrong size. We ask that you return the garment the same day you received it if it does not fit you. Your money will be refunded the day we receive the garment back. 

1.2 Store Credit 

My Sisters Style will offer a store credit valid for 12 months for instances where you are no longer able to wear your garment due to sickness or event cancellation. It is imperative that you contact us immediately to receive this. If you fail to do so after 24 hours of your garment being delivered, you will not be eligible for this store credit. 

1.3 Change of Mind 

We do not offer any refunds or store credit for change of mind or change of garment. If you have any questions about your outfit please reach out to us before purchasing and we will do our best to assist you. 

Section 2 

Damages & Care   

2.1 Care

You agree to treat our garments as you would your own. It is our expectation that our products are treated with immaculate care. We ask that you are mindful when wearing fake tan, jewellery, make up and body makeup. 

2.2 Dry Cleaning 

We include the price of dry cleaning in the hire fee. Your garment will be dry cleaned before and after use. We will not charge a fee for small markings that dry cleaning will remove. 

 2.3 Damages 

If any item is damaged, stained, lost or stolen is it imperative that you contact us IMMEDIATELY. 

My Sisters Style may charge an additional fee for what we consider to be ‘damage’ to the garment. 

If the garment is beyond repair, lost or stolen, you will be charged full retail price of that garment. 

It is trusted that you agree to these terms when purchasing your hire outfit. There will be no exceptions to this policy. 

 2.4 Defects 

If you as the customer believes an item is damaged or has a defect or the wrong order has been sent, you must contact My Sisters Style immediately. We may ask for photographic evidence of your claim. If you do not contact My Sisters Style with your concern you may be responsible for this damage. 

Section 3

Postage 

3.1 Pick up & Drop off 

We are a local Sunshine Coast business and are offering pick up and drop off returns at 3 Ridgehaven Court Aroona 4551.

 3.2 Postage Bags 

Postage return bags will be placed in the bag provided with the garment which will have the detailed address on it with a tracking number.

 If you loose your return postage bag you must purchase a new one and send us the tracking number immediately.

 3.3 Return Process 

Your garment is to be posted back to us on the last day of your rental period or the first business day if it falls on a weekend or a public holiday. 

 Simply pop the garment back in the return satchel and place it in a YELLOW post box. Please do not return your garment in a red post box as this will delay the garment getting sent back to us and you may be charged $20 per extra day. 

 Please contact us if you have any issues with postage. 

 3.4 Postage Issues 

In the instance of delayed postage due to delays out of our control and it does not make it to you in time for your event we will not offer a refund but instead a 12 month store credit. 

 3.5 Failure to Return 

Where Apparel has not been returned to My Sisters Style by the Rental Return Due Date then My Sisters Style shall be entitled to charge additional hire fees until the Apparel is returned to My Sisters Style by way of issuing an invoice to the renter. Such additional charges shall be charged a fixed fee of $20 for each day overdue. Sundays and public holidays are not charged/included due to post office being closed.